Terms & Conditions

Last updated: 7 July 2026

These terms and conditions (the “Terms”) set out how Site Sorted (“we”, “us”, “our”) provides its website design service to you (“you”, the “Client”). By ordering a website from us, or by paying our fee, you agree to these Terms. Please read them carefully — in particular section 3, which explains the Package you choose and the scope of the website we provide.

1. About us & these Terms

Site Sorted provides a fast website design service for small businesses across the United Kingdom, offered as one of three defined Packages (Starter, Full and Premium). These Terms form the entire agreement between you and us and replace any earlier discussions or representations. If any part of these Terms is found to be unenforceable, the rest will continue to apply.

2. Definitions

• Service — the design, build and launch of a website as described in these Terms.
• Website — the website we build for you under the Service.
• Package — the option you choose at order (Starter, Full or Premium), each with its own scope, inclusions and Build Fee.
• Page — a single web page reachable from your Website’s navigation (for example: Home, About, Services, Gallery or Contact).
• Build Fee — the one-off fee to design and launch your Website, based on your chosen Package.
• Care Plan — the optional recurring monthly plan (Basic, Standard or Pro) for hosting, maintenance and support.
• Content — the text, images, logos and other materials you provide for your Website.

4. What’s included

Every Package’s Build Fee includes:

• A professionally designed, mobile-first Website that works on phones, tablets and desktops (number of Pages depends on your Package — see section 3);
• Basic on-page search-engine optimisation (page titles, descriptions and structure);
• An SSL certificate (HTTPS) and initial hosting setup;
• A way for customers to get in touch.

Contact options, revisions, domain and extra features vary by Package:

• Starter — click-to-call and email contact links; one (1) round of revisions. A domain is not included; you may use your own domain or a free yourbusiness.sitesorted.today subdomain.
• Full — a contact form (plus click-to-call and email); two (2) rounds of revisions; one standard custom domain registered free for the first year (subject to availability).
• Premium — everything in Full, plus a photo gallery, Google Business Profile setup, a Google Maps embed, and a booking/appointment link to a third-party tool of your choice; three (3) rounds of revisions; one standard custom domain registered free for the first year (subject to availability).

Ongoing hosting, maintenance and support after launch are provided through a Care Plan (see sections 9 and 12), which is separate from the Build Fee.

5. What’s not included

Unless agreed in a separate written quotation, the Service does not include:

• Pages, features or functionality beyond your chosen Package’s scope;
• Online shops, e-commerce, checkouts or payment processing;
• Customer log-in areas, membership or account systems;
• Booking, scheduling or appointment systems built into the Website (the Premium Package includes a link to a third-party booking tool, not a booking system built for you);
• Ongoing blog or article writing, or large content libraries;
• Bespoke web applications, databases or custom-coded functionality;
• Multi-language or region-specific versions of the Website;
• Professional copywriting beyond light editing of the Content you supply;
• Logo design, branding or professional photography;
• Third-party software, plugins or subscriptions that carry their own fees.

6. Timescales & “same day”

6.1 We aim to design and launch the Starter and Full Packages the same day. “Same day” means the same working day, and depends on you providing all required Content and approvals promptly and on our normal working hours and capacity.

6.2 The Premium Package is a larger build and typically takes a little longer than a single day; we will agree an expected timescale with you before starting.

6.3 Where Content is delayed, incomplete or requires clarification, timescales will extend accordingly. Same-day delivery is a genuine aim but is not a guaranteed or contractual deadline.

7. Your responsibilities

You agree to:

• Provide accurate business details and the Content you want on your Website in good time;
• Confirm that you own, or have permission to use, all Content you supply (including images, logos and text);
• Ensure your Content is lawful, accurate and not misleading, and does not infringe anyone else’s rights;
• Review and approve your Website at launch;
• Keep your domain, hosting and account details secure.

We are not responsible for errors, omissions or legal issues arising from Content you supply.

8. Pricing & payment

8.1 The Build Fee is a one-off charge based on your chosen Package, payable before your Website is launched, unless we agree otherwise in writing. Current Build Fees are Starter £149, Full £399 and Premium £599. The prices shown on our website at the time of your order apply.

8.2 Care Plans are optional and charged monthly in advance. Current Care Plans are Basic £15/month, Standard £25/month and Pro £45/month, and cover hosting, maintenance and support as described in section 9.

8.3 All fees are in pounds sterling (GBP). Where applicable, taxes will be shown separately.

8.4 If a payment is not made when due, we may suspend the Website and related services until payment is received. Continued non-payment may result in the Website being taken offline.

9. Care plans & cancellation

9.1 A Care Plan keeps your Website online and maintained. All plans include reliable hosting and security & SSL renewals. Higher tiers add ongoing maintenance and content updates, priority support, Google Business updates and periodic SEO checks, as described for each plan on our website.

9.2 Care Plans are a rolling monthly subscription. You may cancel at any time; cancellation takes effect at the end of your current paid month and no further payments will be taken.

9.3 If your Care Plan is cancelled or lapses, hosting and maintenance end. Your Website will be taken offline, and hosted services (including any associated email routing) will stop. On request before cancellation, we will provide a copy of your Website’s Content.

9.4 The Build Fee is separate from, and non-refundable against, any Care Plan.

10. Domain names

10.1 On the Full and Premium Packages we register one standard domain name free for the first year, subject to availability. Renewal after the first year may be chargeable.

10.2 The Starter Package does not include a domain. You may point your own existing domain to the Website, or use a free yourbusiness.sitesorted.today subdomain we provide.

10.3 Where a domain is registered for you, you are its owner. On request, and provided your account is up to date, we will help transfer the domain to you or another provider.

11. Hosting & availability

We use reputable third-party infrastructure to host your Website. While we aim for high availability, we do not guarantee that the Website will be available without interruption, and we are not liable for downtime caused by hosting providers, networks or events outside our reasonable control.

12. Revisions & changes

12.1 During the build, a number of rounds of reasonable revisions is included to get your Website right at launch, depending on your Package: one (1) round on Starter, two (2) on Full, and three (3) on Premium.

12.2 After launch, reasonable content updates (such as changing text, images or contact details) are included while you are on a Care Plan; the extent depends on your plan tier.

12.3 New Pages beyond the agreed scope, redesigns, or new features are not included and will be quoted separately.

13. Intellectual property

13.1 You retain ownership of the Content you provide.

13.2 Once the Build Fee is paid in full, you may use your Website for your business. The underlying templates, code, design systems and tools we use to build websites remain our property or that of their respective owners, and are licensed to you for use as part of your Website, not sold.

13.3 We may reference the fact that we built your Website as an example of our work, unless you ask us in writing not to.

14. Search engines & results

We build your Website following good basic SEO practice, but search engine rankings, traffic, enquiries and sales depend on factors outside our control. We do not guarantee any particular position in Google or other search engines, or any level of visitors or business.

15. Acceptable use

You must not use the Website or Service for anything unlawful, fraudulent, or harmful, or to publish content that is illegal, defamatory, or infringes the rights of others. We may suspend or remove any Website that breaches this section.

16. Liability

16.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

16.2 Subject to 16.1, our total liability to you arising out of the Service is limited to the total fees you have paid to us in the twelve (12) months before the claim.

16.3 We are not liable for indirect or consequential losses, loss of profit, loss of business, or loss of data.

17. Data protection

We handle personal data in line with UK data protection law. We only use the information you provide to deliver the Service and to communicate with you about it. We do not sell your personal data.

18. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place your order applies to that order. The “last updated” date above shows when they were last changed.

19. Governing law

These Terms are governed by the law of Scotland, and any disputes will be subject to the courts of Scotland.

20. Contact

Questions about these Terms? Email us at [email protected] or call 07555 707 717.

These Terms are provided in good faith to explain how the Service works. They are a plain-English business agreement and do not constitute legal advice.